Lexus Service Guide for Savannah | Chatham Parkway Lexus

Service guideYour Lexus, properly maintained.

What service is due at your mileage?

Chances are you have a maintenance reminder on the dash, a letter in the mail or a noise you cannot place, and you want to know what is due, whether it is covered, and how much of the week it takes.

The tables come first. The interval table covers every step, from your first service out to 60,000 miles, including the ones you have already passed.

Every interval follows the Lexus schedule, and every visit is described as we carry it out here. Where a figure depends on your car, send us the VIN and we will read it from the record. Your question is probably one of these.

Shopping for one instead of servicing one? Read the buyer's guide.

How does a service visit here run?

Every 6 months or 5,000 miles

The months and the miles both count, so whichever you reach first is the one that applies. A car that barely moves still reaches its visit on the date.

Your first two services are covered.

LexusCare includes the first and second scheduled services, at 6 months or 5,000 miles and 12 months or 10,000 miles. After that, you pay for them.

Brake fluid runs on its own schedule.

30,000 and 60,000 miles, on a separate schedule from the oil change. It is the item most owners are not expecting to see on a quote.

What a service visit at Chatham Parkway Lexus looks like

Step 1: Your mileage and model at booking

The odometer reading tells us which step of the schedule you are due for and how much time to book.

Step 2: What you are hearing from the car

Describing the noise gets you the right technician and enough time booked.

Step 3: Drop-off from 7:30 am on a weekday

Saturday runs 8:00 am to 1:00 pm only, so a Saturday job needs to be booked early in the week.

Step 4: We read your VIN, your history and any open campaigns

Service done at any Lexus dealership is on the national record, so an out-of-state visit still counts.

Step 5: You hear what was found before anything is decided

Where an inspection turns into a replacement, we tell you which measurement it failed.

Step 6: You approve, and anything deferred is written down

We do the work, and the next visit starts from a written record.

Book the visit

Send the mileage and the noise, and we confirm your day.

When you book with your odometer reading and a description of the noise, we set aside the right amount of time and have the parts ready before you arrive.

Our lane runs from 7:30 in the morning on weekdays. Saturday closes at one o'clock, so a Saturday job is worth booking early in the week.

Book a service visit

Lexus service advisor with a tablet talking to a customer sitting in the driver's seat

How does a service visit go?

I want to know… What is due at my mileage? Do I wait here, or should I arrange a car? Will I meet the person who worked on it? Will I know the cost before you start? Can I have it serviced somewhere else? What can I sort before I come in?

What is due at my mileage?

Ask us for the maintenance schedule line that matches your mileage, and we will read it through with you.

We pull the items due at your mileage from the booklet.
We separate the inspections from the replacements.
We show which items come due by date and which by mileage.
We tell you what your warranty covers before we bill you.

The dashboard light tells you that something needs attention, and the schedule tells you exactly what that something is.

Still deciding which visit you are due?

Send us the VIN and the mileage and we will tell you which step of the schedule you are on, which recall campaigns are open on your car, and what your last visit flagged.

Ask our service team

What do customers say about buying
at Chatham Parkway Lexus?

What people mention	In their words
How long you wait	“The wait times is never awfully long” DESHAES, 5-star Google review
Arriving for a booked slot	“I arrived on time, the rep, guided me inside. The facility is clean, smell of coffee permeates the room, the staff is busy working taking care of customers.” GiGi Andrews, 5-star Google review
Learning the car's systems	“I had the opportunity to have Tiffany show me around the car's systems.” P. L. Camacho, 5-star Google review
Being looked after while you wait	“While I waited, he surprised me with a complimentary lunch voucher and took a moment to thank me for my military service.” Emma, 5-star Google review

What does a service visit include?

The work	How often	What it means for you
Scheduled maintenance	Every 6 months or 5,000 miles	The first two are covered by LexusCare on a new Lexus.
Oil and filter change	0W-20, every 10,000 miles	Every 5,000 instead on a car running conventional oil.
Tire rotation	Every visit	On every single step of the Lexus schedule.
Wheel alignment	Part of our maintenance services	Warranted for only 12 months or 12,000 miles, so you pay for most alignments.
Brake fluid replacement	30,000 and 60,000 miles	On its own clock, not the oil clock.
Diagnostic and inspection	Booked	Aimed at finding a problem before it becomes a bigger one.
Recall and campaign work	At no cost to you	Bring the letter or the VIN.
A complimentary wash	Customers mention it after a service	Ask your advisor about it when you drop off.

How does Lexus service work in Savannah?

Lexus ES 350h in Cloudburst Gray, head-on front view by the sea wall — Salt air is the reason the undercarriage wash matters here. The salt air works on the car between visits.

Lexus ES 350h in Cloudburst Gray, front three-quarter view with the ocean behind — Salt air is the reason the undercarriage wash matters here. The salt air works on the car between visits.

1. What is due on your Lexus at your mileage

Odometer or months	What lands	What it means on the day
6 months or 5,000 miles	Tire rotation, fluid levels, brake look, road test	Covered under LexusCare on a new car. No oil at this one unless yours runs conventional oil.
12 months or 10,000 miles	Engine oil and filter, 0W-20	The second and last visit LexusCare covers. Cabin filter goes in here too where one is installed.
18 months or 15,000 miles	Inspection visit	Axle trunks, ball joints, brake lines and hoses, coolant, exhaust, steering. The cabin filter is cleaned, not replaced.
24 months or 20,000 miles	Oil and filter again	Back to the short visit. Oil changes fall on the 10,000-mile steps, and the visits in between are inspections.
30 months or 25,000 miles	Inspection visit	No oil. If you have been quoted one here, ask which item called for it.
36 months or 30,000 miles	The heavy one	Brake fluid, engine air filter and cabin filter all replaced, on top of the oil service.
Every 6 months after that	The pattern repeats to 60,000 miles	The Lexus schedule runs out to 72 months or 60,000 miles.
Under 10,000 miles a year	The six-month date comes before the mileage	Six months is six months. A car that barely moves still reaches its visit on the date.
A visit you have already missed	Bring it in and we read the VIN	We will pick the schedule back up from your car's record, so you never have to guess where you are on it.

The thing to trust is the maintenance reminder in the dash and the odometer, not a sticker on the windshield. The months and the miles both count at every step, so six months of light driving still means the visit is due.

If you are between two steps of the schedule, send us the VIN. We will read your car's actual history and tell you exactly where you stand.

Two people going through the vehicle's service information on the dashboard screen

2. What is on the list at each visit

Item	When it falls	The part owners tend to miss
Engine oil and filter, 0W-20	Every 10,000 miles	Every 5,000 if your car runs conventional oil instead of synthetic.
Tire rotation and pressures	Every visit, 5,000 miles	This is the one item on every single step of the schedule.
Brake fluid	30,000 and 60,000 miles	On its own clock, not the hour left. It is the item most owners are not expecting.
Engine air filter	30,000 and 60,000 miles	Replaced, not cleaned.
Cabin air filter	Cleaned at 15,000 and 45,000; replaced at 30,000 and 60,000	Clean and replace are different jobs. Ask which one you are being quoted.
Smart key battery	15,000 and 30,000 miles	Small, easy to forget, and the reason a key suddenly stops working.
Brake pads, calipers and rotors	Visually inspected at every visit	Inspected every time, replaced only on measurement.
Brake rotor thickness and runout	Measured at 30,000 miles	The visit where a pads-and-rotors conversation usually starts.
Transmission fluid	Inspected at 30,000 miles	Inspected. Replacement depends on the condition of the part, so we measure yours.
Lexus Personalized Settings	On request	Programmed at the 5,000-mile visit if you ask. Worth asking.

Read the table with the items down the side and the mileages across the top. The oil visits and the inspection visits alternate, so two services in a row are different jobs and take different amounts of time.

Where a line says inspect, not replace, nothing is automatically changed. If an inspection turns into a replacement, we will tell you which measurement it failed before anything is done.

Lexus technician checking a wheel and tire with the car raised on the lift

3. What is covered, what is a wear item, what is maintenance

What it is	How long it runs	What it covers or costs you
LexusCare complimentary maintenance	First and second services, 6mo/5,000 and 12mo/10,000 miles	A maintenance program, not a warranty. It ends after the second visit.
Basic Warranty	48 months or 50,000 miles	The defect promise. It does not pay for the oil, the filters or the brake fluid.
Powertrain Warranty	72 months or 70,000 miles	Runs longer than the Basic, and covers less of the car.
Wheel alignment and balancing	12 months or 12,000 miles	The shortest term in the Lexus warranty. Many owners expect it to run with the Basic. It does not.
Corrosion perforation	72 months, no mileage limit	Perforation, meaning rusted through, not surface rust.
Scheduled maintenance after LexusCare	Yours	Oil, filters, fluids and rotations are the owner's cost once the first two visits are used.
Brake pads and tires	Not warranty items	Wear items. They come due on measurement, not on a date.

The gap that catches people is alignment. It is covered for 12 months or 12,000 miles, a fraction of the Basic Warranty, so an alignment at 20,000 miles is yours even though the car is well inside its warranty.

If you are unsure which of the three applies to a quote you have been given, bring the quote. We will tell you which line pays for it.

Lexus technician inspecting the underside of a car on the lift by torchlight

4. Does keeping the warranty mean bringing it to us?

The situation	Where the work can happen	What to keep
Routine maintenance and repairs you pay for	Anywhere you like	Using an independent shop cannot void your warranty.
Work the warranty is paying for	An authorized Lexus dealership	When the manufacturer pays, the manufacturer chooses the facility and the parts.
An aftermarket part was installed	Still covered, unless that part caused the failure	Proving that is the job of the dealer or the manufacturer.
Proof of what was done	Keep every invoice	Whoever did the work. The record is what protects a later claim.
Work done at any Lexus dealership	Written to Lexus National Service History	Any Lexus dealership in the United States can read it, so an out-of-state service still counts.

Federal law protects your warranty whoever does the routine maintenance. Every visit made at a Lexus dealership goes on the national record, so servicing with us keeps that record complete and our technicians see the car's full history.

Keep the invoices, whoever did the work. A complete record is what protects a later claim.

Lexus GX in silver crossing a city intersection

5. If your Lexus is L/Certified, what that changes about service

The L/Certified term	What it means	What to check
161-point inspection	Done before the car is certified	By Lexus technicians, against Lexus standards.
Total View certification	Inspected, reconditioned and evaluated	The reconditioning is the part that matters. Ask what was replaced.
Complimentary scheduled maintenance	The next four factory-recommended services	Two years or 20,000 miles from the day you buy it, whichever comes first.
When the coverage starts	On purchase	Unlike the new car warranty, which runs from the original in-service date.
Four services, not two	Twice what a new Lexus gets	At one visit every 6 months, that is roughly two years of visits covered.

The four covered services are the part people do not realize they have. If you bought L/Certified and have been paying for oil changes, bring the paperwork, and we will check what is left.

Send us the VIN, and we will read the actual agreement on your car. The in-service date determines where the warranty stands, not the date you bought it.

Lexus GX Overtrail in sand beige throwing up dust on a desert dune

6. What do hybrid and electric Lexus batteries need?

What you are asking about	The term	What we would confirm
Hybrid battery warranty	Ten years or 150,000 miles, whichever comes first	On 2020 and newer models.
Plug-in hybrid, fuel cell and battery electric	Same ten-year or 150,000-mile term	From model year 2020, on Lexus's own footnote.
Scheduled maintenance on a hybrid	The same 6-month or 5,000-mile interval	A hybrid is not on a separate schedule.
Work we can take on your car	Ask us before you book	Ask us before you book and we will confirm what we can take on.

Ten years or 150,000 miles is the figure to check, because it decides whether a used hybrid makes sense. It covers the battery itself, not every part of the hybrid system.

Before you book anything battery-related, ask us and we will confirm what we can take on for your car.

Lexus RX in copper pulling up to the open service entrance as an advisor comes out

7. How long the car is with us

What you need	How it works here	Who it suits
Weekday service hours	Monday to Friday, 7:30 am to 6:00 pm	An early drop off before work is the most common way people do this.
Saturday	8:00 am to 1:00 pm	A short window. Book it early in the week or it is gone.
Sunday	Closed	If the weekend is your only option, Saturday morning is the only time we are open.
A short visit	Rotation, fluid check, road test	The 5,000 and 25,000-mile type visits, with no oil and no filters.
A long visit	The 30,000-mile one	Brake fluid plus two filters plus the oil service. Plan for the car to stay.
Somewhere to wait	A lounge, and customers mention massage chairs	The lounge upstairs is what owners mention most after the people.
A loaner or a ride	Ask when you book	Availability depends on the date and the job, so tell us when you book.

Plan around which visit you are on. An inspection visit and the 30,000-mile visit are not the same job and should not carry the same time estimate.

Tell us the mileage and anything you are hearing when you book. When we book enough time for the work, you can wait for the car instead of coming back for it.

A Lexus key being handed back to its owner

8. Recalls and campaigns, and how to check yours

The route	What it covers	What you need
Send us the VIN or the plate	We run the recall check for you	It takes two minutes, and you get a straight answer on what is open.
What it covers	Open safety recalls and service campaigns since 1999	For vehicles sold in the United States, its territories and Mexico.
What we need	A license plate plus its state, or the 17-digit VIN	The VIN is the reliable one if the car has changed hands.
Bringing it to us	Recall work is at no cost to you	There is no deadline that changes that, so a letter you ignored is still valid.

A recall letter that has been sitting on the counter for months is still good. Recall repair is free and never expires. Send us the VIN, and we will schedule it.

It is usually worth putting a recall on the same visit as whatever else is due, so you save a separate trip. Say so when you book, and we will book enough time for both.

Lexus NX in dark green on an open road, seen from above

Who will look after it?

What people mention	In their words
Advisors who follow up on what they promised	“Every service advisor I've worked with has been incredibly knowledgable and follows-up promptly with any questions.” Susan Richards, 5-star Google review
Looking after you while the car is in	“While I waited, he surprised me with a complimentary lunch voucher and took a moment to thank me for my military service.” Emma, 5-star Google review
Walking you through the car's systems	“I had the opportunity to have Tiffany show me around the car's systems.” P. L. Camacho, 5-star Google review
An advisor customers come back to	“Paige Mcduffie is the best Service Rep i have had the pleasure of working with.” Linda Jennette, 5-star Google review

What else you may be wondering

Intervals and what is due

How often does my Lexus need servicing?

Every 6 months or 5,000 miles, whichever comes first. Lexus publishes the contents of every step from 6 months and 5,000 miles out to 72 months and 60,000 miles.

My Lexus barely does any miles. Do I still need the six-month visit?

Yes. Both halves of the interval are live, and whichever arrives first counts, so a garage-kept car reaches six months on the same day a commuter does.

There is no Service A or Service B on my Lexus. What am I looking for?

Lexus does not use service letters. The schedule is named by time and mileage, as 6MO/5K, 12MO/10K, and so on. Find your mileage and read down that column, or send us the VIN and we will read it for you.

Why did my last visit not include an oil change?

Oil changes fall every 10,000 miles, so the 5,000, 15,000 and 25,000-mile visits are inspection and rotation visits. That is the schedule working normally, not something being skipped.

What is added at 30,000 miles beyond the 20,000-mile visit?

Brake fluid, the engine air filter, and the cabin air filter are all replaced, and the brake rotors are measured for thickness and runout. It is the heaviest of the ordinary visits.

What LexusCare covers

Does a new Lexus come with free maintenance?

The first and second scheduled maintenance services are included through LexusCare at 6 months or 5,000 miles and 12 months or 10,000 miles, whichever comes first. After that, scheduled maintenance is yours.

Is LexusCare the same thing as the warranty?

No. LexusCare is a maintenance program that pays for two scheduled services. The warranty is a defect promise, and it does not pay for oil, filters or brake fluid at any point.

My car uses conventional oil. Does that change anything?

Yes. Oil changes are due every 5,000 miles instead of every 10,000 on vehicles using non-synthetic oil, so your oil changes come due twice as often.

Warranty, wear and what is covered

How long is the basic warranty?

48 months or 50,000 miles, whichever occurs first.

Is my wheel alignment covered?

Only for 12 months or 12,000 miles, which is much shorter than the Basic Warranty. An alignment at 20,000 miles is yours even though the car is still inside its warranty.

How long is the powertrain warranty?

72 months or 70,000 miles, whichever occurs first. It runs longer than the Basic Warranty and covers less of the car.

Is rust covered?

Corrosion perforation is covered for 72 months with no mileage limit. Perforation means rusted through, not surface rust.

Are brake pads and tires covered?

No. They are wear items, and they come due on measurement, not on a date. We tell you which measurement failed before anything is replaced.

Having it serviced somewhere else

Will I void my warranty using an independent shop?

No. Federal law protects your warranty whoever does the routine maintenance. Servicing with us keeps the national record complete, and if you have had work done elsewhere, keep the invoices.

So when does it have to be a Lexus dealership?

When the warranty is paying, if the manufacturer is covering the work or the parts, it chooses the facility and the parts.

I had an aftermarket part installed. Am I still covered?

Yes, unless that part caused the failure, and it is for the dealer or manufacturer to show that it did, not for you to show that it did not.

I had it serviced in another state. Does that count?

Yes. Work done at any Lexus dealership is written to the Lexus National Service History database, which any Lexus dealership in the United States can read.

Certified pre owned

What is checked before a car becomes L/Certified?

A comprehensive 161-point inspection performed by Lexus technicians, as part of what Lexus calls the Total View certification process, in which the car is inspected, reconditioned and evaluated.

Does an L/Certified car come with any free servicing?

Yes, and more than a new one. It carries the next four factory-recommended services for two years or 20,000 miles, whichever comes first, starting from the day you buy it.

Hybrid and electric

How long is the hybrid battery covered?

Ten years or 150,000 miles, whichever occurs first, on 2020 and newer models. Lexus applies the same term to plug-in hybrid, fuel cell and battery electric vehicles from model year 2020.

Is a hybrid on a different service schedule?

No. It is the same 6-month or 5,000-mile rhythm. What differs is the battery coverage, not the maintenance.

Your visit here

How early can I drop the car?

Our service lane opens at 7:30 am Monday to Friday and closes at 6:00 pm. Saturday runs 8:00 am to 1:00 pm, and we are closed Sunday.

Can I get a loaner car?

Ask when you book and we will confirm what is available for your visit.

Recalls

Why does a Lexus recall search show the Toyota name?

Lexus recalls are handled through Toyota's system, which covers Lexus cars by design. Send us the VIN and we will check it for you.

I ignored a recall letter months ago. Is it too late?

No. Recall repairs are at no cost to you, and no deadline changes that. Bring the letter, or the VIN, and we will schedule it alongside whatever else is due.

What was it like for people who bought here?

Someone else is supposed to be paying for this

A maintenance plan, a warranty company or a lease agreement is meant to cover it. We handle that with them while you go about your day.

Tomas in the service department was great! I was having issues with the company who pay for the maintenance on my Lexus IS 200T. Tomas spoke with the representative and he made sure I was taken care of and he made sure I had no out of pocket expenses. If you have to get your car serviced, ask for Tomas!
Pernell Ports, 5-star Google review, 2019-11-17

Your first scheduled service, and what to expect

We tell you how long it takes, show you where to wait, and walk you through what we found.

Had my first service on my car and the experience was amazing! They have a complimentary snack bar and massage chairs in upstairs waiting area. Larry was polite, friendly and extremely professional!
Markeisha Strowbridge, 5-star Google review, 2022-04-12

Your Lexus has real miles on it now

The car is well past its covered services, and we look after a high-mileage Lexus with the same care as a new one.

We love the professionalism we receive whenever we go here. Mr. Tomas Tovar is Always so polite and respectful. He treats you like family.
Read more
His personality is awesome. Thank you Mr. Tomas Tovar for all you do. I received the 80,000 mile service.
Rosanelle Woods, 5-star Google review, 2025-11-10

Sources & references

Maintaining the proper schedule for servicing your Lexus will keep it running its best for years to come… www.lexus.com/maintenance
- Replace engine oil and oil filter (0W-20) www.chathamparkwaylexus.com/servicemenupage2/
Please note that oil changes are performed every 10K miles, except for vehicles using non-synthetic oil… www.chathamparkwaylexus.com/complimentaryservice/
The Basic Warranty coverage is for 48 months or 50,000 miles, whichever occurs first. Wheel alignment and… www.lexus.com/warranty
Lexus technicians put each pre-owned vehicle through a comprehensive 161-point inspection to help ensure the… www.lexus.com/lcertified
Through the Total View certification process, each late-model Lexus is inspected, reconditioned and evaluated… www.lexus.com/lcertified/certification-warranty
For Lexus hybrid, plug-in hybrid, fuel cell and battery electric vehicles beginning model year 2020, hybrid… www.lexus.com/rest/lexus/disclaimers
| Monday | 7:30 am - 6:00 pm | www.chathamparkwaylexus.com/service-department/
Get information on open safety recalls and service campaigns released since 1999 for Toyota, Lexus and Scion… www.toyota.com/recall/
Chatham Parkway Lexus, live inventory, finance and service pages www.chathamparkwaylexus.com
Google reviews for Chatham Parkway Lexus, rating and review count maps.google.com/?cid=11423377614423249345

Send us the VIN and we will tell you what your car is due.
Send the VIN and we will tell you what your car is due.

Your Lexus, cared for in Savannah, with every cost agreed before we begin.

Lexus ES in black parked on stone paving below a flight of steps

1120 Chatham Parkway
Savannah, GA 31405

Sales

Mon-Fri: 9am-7pm
Sat: 9am-6pm
Sun: Closed

Service

Mon-Fri: 7:30am-6pm
Sat: 8am-1pm
Sun: Closed

Get directions

Reserve your visit, and we will confirm the details with you before any work begins.

Written by

Chatham Parkway Lexus team

Reviewed by

Syed Madni

General Manager · reviewed August 30, 2026

Specifications and program terms are the manufacturer's own.
Customer quotes are real Google reviews, each linked to the review.